| Rules and Regulations and General Information |
IntroductionRules and Regulations are important to insure that each owner and guest has a truly carefree and enjoyable vacation at The Mill Resort & Suites. Owners and guests should at all times obey to said rules & regulations, and shall use their best efforts to see that they are observed by their families, guests, visitors, lessees and person over whom they exercise control and supervision. CHANGESThe Mill Resort & Suites hereby informs all Time Share Owners of the following changes scheduled to be implemented as of March 2009 in the cleaning services:
For Additional Housekeeping Services upon request:
Thanking you in advance and looking forward to a profitable cooperation. OCCUPANCYIn order for the owner to occupy his/her unit(s), all outstanding debts for maintenance or other charges must be paid in full by December 31 preceding the year of use except for occupancies in January, February and March, payment must be in made 90 days prior to occupancy. If maintenance fee is not paid usage of owned unit can not be confirmed or guaranteed. CHECK INCheck in time is after 3:00 PM. A signed credit card imprint is requested from each owner or occupant upon checking in. This may cover your incidental charges. Should you not have a credit card a US$100.00 cash deposit will be requested. Timeshare taxes: US$6.00 for a studio, US$6.50 for a One bedroom and US$7.50 for a two-bedroom for each day of occupancy during his/her interval stay. Each owner will be charged 10% Government Tax for each day during their stay on the room rate for reservations outside their timeshare week period. Be informed that as of December 19, 2010 taxes will increase to 12% Government Tax. CHECK OUTEach time share owner is requested to complete the check out at 12noon on the last day of their occupancy. If the unit is not vacated by 12noon, the Resort reserves the right to remove any or all of the belongings to another location at owner’s/guest’s own risk. INVENTORYInventory control will be performed by the housekeeper at the time of check out and the owner will be billed for the damage or missing items. And extra charge, depending on the amount of extra labor required, is billed for those unit(s) left behind in such condition that more than normal cleaning is required. CLEANINGEach owner and guest unit shall receive daily maid service consisting of changing bathroom towels if requested (see instructions in bathroom), removal of waste, make up bed, organize bathroom, sweep and mop. General cleaning is done in the middle of the week and consists of general dusting, cleaning of bathrooms, changing of all linen, sweeping and mopping. Owners and guests shall be responsible for all other housekeeping during their stay. The following are the Timeshare Cleaning Services Procedures:
Upon check-in Timeshare Owners will find in their unit the following items:
Other items can be purchased in the Mini Market located in the Lobby or the local supermarkets. For Additional Housekeeping Services upon request:
No garbage cans, supplies or other articles shall be placed on the patios, balconies and entry ways. Nor shall any linens, clothing, rigs, or laundry of any kind be shaken or hung from any windows, doors, patios or balconies. All property shall be kept free of litter, debris, and other unsightly material. ADDITIONS AND REMOVAL OF CONTENTS OF UNITSContents of the units should not be removed. Likewise no additions or alternations may be made to any unit(s) GENERAL SERVICES AND NOTESAll Owners’ at The Mill Resort & Suites enjoy a 10% discount at the Garden Café and The Bangozzza Bar. Babysitting: Is available upon request and at prevailing rates Security Boxes: digital safe boxes are available in all units. Money, Jewels and other valuables must be placed in the safe deposit box, which is available in your room. The Resort will not be responsible for any loss of valuables. Coin operated Laundromat Services: Available by the tennis court area of the Resort. The machines are operated with quarters that are obtained at the Front Desk or with the Laundry Attendant during day time. Parking Area: All cars must be parked in the designated guest parking areas. Walkways and entrances must not be obstructed. Incoming and outgoing faxes: Are available through front desk at a minimal charge of US$6.00 for the first page and US$1.50 each remaining pages. Photocopying: is available through front desk at US$ 0.25 per page. DEPOSITING, BANKING AND EXCHANGING:In house exchanges must be requested at least ninety (90) days in advance and are confirmed on space availability. Exchanges only applicable for same week periods owned. Banking week through The Mill Resort & Suites: to be carried over to the following year is not possible. UPGRADING OF ROOMSStudio to One Bedroom US$385 (summer) and US$585 (winter) RENTAL POOLThe Mill Resort & Suites is not in the rental pool. We strongly suggest you to bank your week through Interval International. INTERVAL PERIODEach interval week runs from Saturday to Saturday. Owners wishing to arrive earlier or depart later may do so with a confirmation from reservations. The Resort rack rates are subject to Owner’s discount (30%) on room rates for the days prior and after the time period of the timeshare. Reservations are only guaranteed with a prepayment of minimum two (2) nights. Payment can be done with credit card. There will be no credit for unused days of the timeshare. OWNERS RESPONSIBILITY FOR THE UNIT(S)Owners will be held responsible for the general condition of their unit and will be charged if any items are missing or have been damaged beyond of what is considered to be normal as in wear and tear. For your own safety and to avoid unnecessary humidity build-up and mildew formation, we request you not to turn OFF the air-conditioning thermostat. Condensation can cause the floor to become wet and very slippery. No property shall be removed from the unit at any time for any purpose. Room towels, blankets and bed linens shall not be used at the beach, pool or outside the unit. It is not permitted to iron on the sofa chair or on any furniture in your unit. If your unit is not equipped with iron and iron board, this can be requested from the Housekeeping department. Cost of utilities in Aruba is expensive and continues to increase drastically, for this reason all owners should observe the energy conservation at all times. NUISANCEUnits and common areas are used for vacation purposes only. No excessive noise or other annoying activities that may interfere with the rights, comforts or convenience of others shall be created or permitted within the unit(s) and/or common areas. It is expected from owners and guests to exercise control over their children in this regard. No pets are allowed. USE OF POOL AND RECREATIONAL AREAOwners or guest may use the swimming pools of the property and any recreational facilities provided. Each owner or guest shall assume all risk of personal injury or property damage that may result from the use of said pool or recreational facility from their use. Children under the age of sixteen (16) should be always accompanied by a parent or guardian. Please notice the following precautions: FOR SAFETY REASONSProper behavior around and in the pool(s) POOL TOWELSA towel card will be provided at the Front Desk upon check in. Pool towels can be picked up and exchanged during your stay at the Towel hut located by the pool area. During your stay the towel card will remain at the towel hut until your check out date and towels have been properly returned. Upon check out the towel card(s) need to be returned to the front desk. For unreturned towels we will apply a fee. EVALUATIONSAll evaluations, recommendations and/or complaints regarding service and general upkeep of the facilities shall be made in writing to Management. INFORMATION UPDATEPlease keep your file updated by informing us of any address change. Failure of not informing us of a change does not relief the owner of paying maintenance fee on time. Updates should be forwarded to: The Mill Resort & Suites Telephone: (297)-526-7700 ext. |
